Privacy policy

Last Updated: April 3, 2025

This Privacy Policy describes how "clickeameya" (hereinafter, the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase, or otherwise communicate with us regarding the Site. For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

Collection and Use of Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set forth below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users and others.

Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. The term "personal information" refers to information that identifies or describes you individually, as well as information that can be linked to or associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you submit directly to us through our Services may include:

Contact Details: includes your name, address, phone number, and email.
Order Information: includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account Information: includes your username, password, security questions, and other information used for account security purposes.
Customer Support Information: includes information you choose to include in communications with us, such as when sending a message through the Services.

Some features of the Services may require you to directly provide certain information about yourself. You may choose not to provide this data; however, doing so may prevent you from using or accessing these features.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide the products or services you have requested, thereby fulfilling our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or the third parties we work with, may automatically collect certain information through online tracking technologies, such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the following section, Third-Party Websites and Links.

Use of Your Personal Information

Provision of Services and Products: We use your personal information to provide the Services to you and fulfill our contract with you, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns or exchanges, and other features and functionalities related to your account.
Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending promotional, advertising, and marketing communications by email, text message, or postal mail, as well as showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other details with anyone. If you believe your account has been compromised, please contact us immediately.
Communications and Service Improvement: We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to respond to you, provide effective services, and maintain our business relationship with you.

Cookies

Like many other websites, our Site uses cookies. For specific information about the Cookies we use related to the operation of our store with Shopify, please visit https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (including remembering your actions and preferences), perform analytics, and better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better personalize services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking Cookies may negatively impact your user experience and may cause some of the Services, including certain features and general functionalities, to malfunction or become unavailable. Additionally, blocking Cookies may not completely prevent information sharing with third parties, such as our advertising partners.

Disclosure of Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, or other reasons under this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners to show you advertising and provide services to you. Our business and marketing partners will use your information according to their own privacy notices.
When you direct, request, or otherwise consent to our disclosing certain information to third parties, such as to ship products to you or through the use of social media widgets or login integrations with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
In connection with business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users and others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes described above in "Collection and Use of Your Personal Information" and "Disclosure of Your Personal Information":

Category	Recipient Categories
Identifiers (basic contact details, order/account info)	Vendors and third parties performing services on our behalf (ISPs, payment processors, fulfillment partners, customer support, data analytics).
Commercial Information (order history, purchase info)	Business and marketing partners.
Internet or similar network activity (usage data)	Affiliates.
Geolocation Data (IP-based location)

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on them. Information you provide on public or semi-public sites, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by third parties. Our inclusion of such links does not, in itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details provided below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, any information you send us may not be secure while in transit. Therefore, we recommend that you do not use insecure channels to communicate sensitive or confidential information.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may apply only in certain circumstances, allowing us to refuse your request in certain cases as permitted by law.

Right of Access/Knowledge: You may have the right to request access to the personal information we hold about you, including details related to how we use and share your information.
Right of Deletion: You may have the right to request the deletion of personal information we maintain about you.
Right of Correction: You may have the right to request the correction of inaccurate personal information we maintain about you.
Right of Portability: You may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party, under certain circumstances and with certain exceptions.
Restriction of Processing: You may have the right to request that we stop or restrict the processing of personal information.
Withdrawal of Consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you can opt-out at any time using the unsubscribe option available in our emails. If you opt-out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting requests from an agent, we will require proof that you have authorized said agent to act on your behalf and may also require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision by contacting us or to lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information will also be processed by staff and third-party service providers and partners in such countries.

If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the competent UK authority, as applicable, unless the data transfer is to countries that provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you can contact us via WhatsApp at +56 9 5799 8958 or send an email to onlinestore@clicmenow.com.